Refund policy
Refund & Return Policy
30-Day Satisfaction Guarantee
At RELIORA, we want you to feel confident and satisfied with every purchase.
That's why we offer a 30-Day Satisfaction Guarantee on eligible products.
📧Email:calebbin29@gmail.com
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Conditions
From the date of delivery, return requests must meet the following conditions:
• Items must be returned with valid tracking information.
• You must provide a receipt or proof of purchase.
Please note:
Returns sent to the original shipping address instead of the approved return inspection address provided by our customer support team may not be eligible for a refund.
Multiple Product Orders
For orders containing multiple products, the Satisfaction Guarantee applies to one product per order.
Return Shipping Costs
The responsibility for return shipping costs depends on the reason for the return.
If the return is caused by the customer, such as no longer needing the product, ordering the wrong item, or changing your mind, the customer is responsible for the return shipping cost.
The cost depends on the shipping carrier selected.
If the return is caused by us, such as receiving a damaged, defective, or incorrect product, the customer will not be responsible for return shipping costs.
Once your return request is approved, we will provide a prepaid return label by email where applicable.
How To Start A Return
To request a return, please contact us:
📧Email:calebbin29@gmail.com
After your request is reviewed and approved, we will send you return instructions and a return label where applicable.
Refund Processing
Return Inspection Time:
Returned products will be inspected within up to 7 business days after arrival.
Once approved, refunds will be issued to your original payment method within 10 business days.
If you have not received your refund more than 15 business days after approval, please contact us:
Email:calebbin29@gmail.com
Important Notice
Returns sent without contacting us in advance may not be accepted.
Damaged Or Defective Products
Received a damaged or unusable product?
Don't worry, we are here to help.
If your product arrives damaged, does not function properly, or has a quality issue, please contact us within 30 days.
We will provide a replacement whenever applicable.
In most cases, this is faster and more convenient than processing a full return.
Order Cancellation
Orders can only be cancelled within 12 hours after placing the order.
After this time, your order may have already entered our processing or shipping system and cannot be cancelled.